Returns and Refunds
At Navi Europe, we strive for satisfied customers. Are you not satisfied with your purchase or have you received the wrong product? Please contact us as soon as possible. We are happy to help you find a suitable solution.
Return conditions
You can register your order for return within 14 days of receipt . After approval, you then have 14 days to return the product to us.
The following conditions apply to a return:
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The product is complete and, if reasonably possible, in the original packaging.
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The product shows no unnecessary signs of use or damage.
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A copy of the invoice or order number must be included with the return shipment.
Exceptions
The following products cannot be returned or refunded:
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Digital products, such as download files, firmware, software, and activation codes, as soon as they have been delivered or used.
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Products that are specially assembled or programmed for the customer.
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Products damaged due to improper use or faulty installation.
Refund
Upon receipt and inspection of the return, we will refund the purchase amount as soon as possible via the same payment method used to pay for the order. This will take place no later than 14 days after we have received and approved the return.
Any shipping costs for the return shipment are at the customer's expense, unless the product is incorrectly delivered or defective.
Defective or incorrectly delivered product
Have you received a defective product or has the wrong item been delivered? Please contact us within 48 hours of receipt and include photos if possible. We will provide a suitable solution free of charge.
Contact
Do you have questions about a return or refund? Please feel free to contact our customer service. We are happy to assist you and always strive for a fast and customer-friendly processing.